Industry Trends: Customer Service

This multi-part blog series will focus on current industry trends and where experts see these trends heading in the near future. Executives should research these trends and ask themselves if they are applicable to their own company. These trends typically will increase efficiency and profits while decreasing administrative efforts and Read more…

COVID-19: Cyber Awareness

As the news and social media is inundated with the latest news and updates about the Coronavirus and its impact on the United States and abroad, cyber activity is also seeing an uptick with malicious activity. To date, cyber companies have been tracking an increase in phishing attempts and robo Read more…

Disruptive Technology

A recent survey by Tech Target showed 65% of SMB owners believe that “tech disruption” will be a large portion of their IT spending. Disruptive technology is one that replaces an existing technology with a new one and shakes up the industry. It is not simply looking at what other Read more…